This is a company that takes ownership of their customer service. Rick was quick to help me get what I needed for a WS500 setup for my coach and got my order processed quickly.

After receiving the order (with a missing temp sensor that was supposed to be included with he wiring harness) Rick got a replacement shipped out immediately at no cost.

Then I found that there wasn’t a terminator included with the Wakespeed/Victron crossover cable, Rick didn’t hesitate to get it shipped out to me.

These issues weren’t OGSS’s issues, but caused by Wakespeed, but instead of telling me to contact Wakespeed he just took care of the issue.

That’s how you do customer service. I wish everyone would do the same.

I installed lithium batteries in my catamaran and had to find a solutions to regulate the main engine alterntors.

Rick was amazing in helping me choose the right setup for my vessel.

Thanks Rick, absolutely excellent service!

Rick was wonderful setting me up with parts for a project for a film studio. He was able to provide quick advice for a part that wasn’t functioning as expected and recommended a replacement part quickly. I’m happy they are carrying the REC BMS and have them in stock! It’;s a very solid system that’s easy to interface with!

Fair prices for what I needed and easy to make sure I got all the accessories I needed due to the format of the product page.

OGSS was there to answer all of my pre-order questions and their communication response time is top notch. Great people to work with and I’ll be ordering from them again in the future.

I purchased the rec-wifi on the advice of and the REC website. I could not log into the wifi unit referencing the product manual. I found many individuals were having the same problem through a web search. In the end, I purchased the pc software which allowed for me to change the parameters associated with my specific system. My understanding is that one cannot do what with the wifi system. The touch pad also just displays information, it does not allow one to alter the bms parameters.

Had to clarify a few things before we placed the order, Rick was very responsive and helpful. Will definitely buy again in the future.

Five stars all the way. Rick was very helpful throughout the process, and I’m already telling people to get their gear from him and OGSS. You can’t go wrong!

Recently purchased wakespeed alternator and was impressed with the prompt service and order fulfillment. The unit was well packaged and using USPS for delivery here in Western Canada saved me the typical huge customs brokerage fees that ups and fedex charge.

Purchased REC 16s BMS from Off Grid Marine Energy systems and did not purchase the current sensor wiring harness, I emailed asking if it was meant to be included and they threw it in for free. When I had questions about shipment they were answered in a timely and polite manner.

Trying to get an SMA SI to talk with a BMS has been a Challenge. Rick was a great help in getting me there.

Outstanding fast service – in answering questions as well as in shipping to Europe – very impressive indeed!

Rick gave us just the best possible service while setting up our LiFePO4 system with the WS500.

Thank you

F.

Recommended seller. Great pre AND POST sales service. Thank you Rick and everybody on your team. Cheers Chris

I am on a cruising boat currently in Aruba, and hoped to upgrade our charging system here due to favourable customs duties on imports. My purchase went awry when Defender.com informed me they couldn’t deliver the alternator I ordered. I couldn’t find a replacement at this time so I had to cancel my order for a WS500 from Off Grid (I had placed the order right after ordering the alternator). Rick was very helpful in trying to find another source for the alternator, and providing information on what I would need to install it. When the only option turned out to be a size up in amperage (that I couldn’t use) and $$$ I balked. Rick refunded my money without hesitation. I will eventually get a WS500 from Off Grid, when Balmar restocks and when I know where I will be in a months time.

A big shout out for Rick Bell of offgridsoftwaresolutions.com

His knowledge and patience helping a novice install and commission a Wake Speed WS500 after a lightening strike wiped out the old charging system (alternators, Balmars, wiring the lot) has been refreshing in this day and age.

I am very grateful to him (especially during this Covid-19 shutdown)and the other technicians from offgridsoftwaresolutions for helping me problem solve a charging issue caused by a declined magnetic core.

A simple fix if you know what you are doing but I clearly don’t so very frustrating for him but thank you from me.

I’ve used the WS500 Configuration tool to setup my dual WS-500 regulators and to tune and monitor things the first few months. I love being able to see the alternator temperature along with the output all on a graph. This software also helps a ton in configuring the WS-500 which has a wealth of options, but can be overwhelming to configure at the command line. The WS500 Configuration software makes that much easier. You can read all about it in my full review at https://seabits.com/wakespeed-ws-500-regulator-review/