Contact Us

Please note: On rare occasions we experience problems with our orders email address where Google, in its infinite wisdom, is treating these emails as Spam. If you have recently placed an order but do not receive a confirmation please check your spam folder.

For pre-order questions please use the “Message Us” form on the bottom of most pages or send an email to:

sales@offgridsoftwaresolutions.com

For assistance with an order please send an email to:

orders@offgridsoftwaresolutions.com

For tech support questions please send an email to:

tech@offgridsoftwaresolutions.com

For Website issues please send an email to:

webmaster@offgridsoftwaresolutions.com

Shipping:

All WakeSpeed and REC products are shipped direct from our warehouse in Illinois, USA. Due to Covid19 product shortages shipping times can vary but we try to have most orders shipped within 72 hours. For Yacht Devices products it is best to send us a stock inquiry first so we can verify North American stock levels before ordering, if you need it right away, otherwise shipping from Europe may take several weeks longer than normal

Software orders:

All software orders are sent immediately via email with a download link and a registration code where required. You can also access your downloads from your account information page.

Where we ship:

We ship to almost every country on the planet, with some normal exceptions.

Note: We do not maintain a retail operation at this time.

Mailing Address:

Off Grid and Marine Energy Systems
12540 SW Leveton Dr., #D6178
Tualatin, Oregon (OR) 97062

Shipping and Returns address:

Off Grid and Marine Energy Systems
c/o ShipsRight
1741 Industrial Drive
Unit #3, Rear Loading Dock
Sterling, IL 61081

Phone Support:

We have found that we are much more productive and offer better support using email and messaging. It allows us to research your question if needed, exchange video and images and provide an ongoing thread for followup and history. If for some reason you still need phone support, please contact using one of the methods above and request a call back. And finally, the phone spamming that has become so prevalent in recent years drives us crazy, so we do not actively advertise our numbers anymore.